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Customer Care
Click on a question below for more information.
When will my order be processed?
You will receive an e-mail confirmation immediately after your order has been placed. Check your confirmation carefully and make sure all the information is correct. If you need to make any changes, please email info@bestforbabies.com or call us at 877-620-7958 or (513) 793-BABY. Changes to your order may result in shipping delays.
Orders are generally charged to your credit card within 48 hours. Upon approval and verification of credit card information, orders will be processed for shipment. If the billing address you provide does not match the address on your credit card account, your order may be delayed.
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Can I change or cancel my order after it has been placed?
If you need to cancel your order before it has shipped, please email info@bestforbabies.com or call us at 877-620-7958 or (513) 793-BABY. Orders canceled after they have been shipped will incur a 20% restocking fee.
Orders for custom items must be canceled within 48 hours for a full refund. After 48 hours, a 20% restocking charge will apply.
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When will my order ship?
All in-stock orders are typically shipped within 24 hours.
Orders are processed Monday through Saturday, except for holidays. We do not ship orders on weekends or holidays. Also, UPS does not deliver on weekends.
If an item is out of stock and is not expected within 48 hours, we will email you with a projected ship date. Please make sure you provide a correct shipping and email address on your order. UPS charges $15.00 for incorrect or misspelled shipping information. This will be charged to the customer's credit card.
A delay in shipping may occur for the following reasons: credit card processing errors, shipping and billing address verification, and drop ship orders direct from the manufacturer.
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How long will it take for my order to arrive?
Shipping times for domestic orders are based on processing time plus shipping time.
Standard delivery orders should arrive in 1 to 7 business days from the date they were shipped.
Expedited delivery is guaranteed to arrive within 3 business days of purchase.
Express delivery is guaranteed to arrive within 2 business days of purchase.
Drop Ship delivery time will be determined by the manufacturer, and Best for Babies will contact you with delivery information prior to your order being processed.
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How much does shipping cost?
We offer free ground shipping on all orders within the continental United States, provided the total cost of goods purchased is greater than $99.
Orders under $99 are charged a flat rate of $8.95 for ground shipping within the continental United States.
Expedited Delivery is charged $49.95 and arrives within 3 business days when order is placed online before 2pm ET, Monday-Friday, excluding holidays. This delivery option is not available for all items. Express packages cannot be shipped or delivered on weekends.
Express Delivery is charged $69.95 and arrives within 2 business days when order is placed online before 2pm ET, Monday-Friday, excluding holidays. This delivery option is not available for all items. Express packages cannot be shipped or delivered on weekends.
Drop Ship delivery costs will be determined by the manufacturer, and Best for Babies will contact you with pricing information prior to your order being processed.
For larger, bulkier items such as furniture and cribs, there may be an additional overweight handling surcharge to cover extra shipping costs. Best for Babies will contact you with specific shipping times and fees for these items once the order has been placed.
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How can I check the status of my order?
As soon as your order is shipped from our warehouse, Best for Babies will send you a confirmation e-mail that includes your UPS tracking number. To determine the status of your order once it has been shipped, please visit www.ups.com and enter your tracking number.
If you misplaced your tracking number or have not received your confirmation e-mail, please e-mail info@bestforbabies.com
or call us at (513) 793-BABY.
Live help is available Monday through Saturday from 10:00 a.m to 5:00 p.m. ET.
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Can you ship to Alaska and Hawaii?
Unfortunately, we do not ship to Alaska and Hawaii at this time.
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Do you ship outside of the United States?
Unfortunately, we do not ship internationally at this time.
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Do you ship to a P.O. Box or APO/FPO address?
Unfortunately, we are unable to ship to a P.O. Box or APO/FPO address.
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What forms of payment do you accept?
Online orders are payable by credit card only. We accept American Express, Mastercard and Visa.
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Do you charge sales tax on online orders?
Ohio sales tax is only charged to orders being shipped within the state of Ohio. Sales tax will not be applied to orders shipped to addresses in other states. However, if Best for Babies is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet. You are solely responsible for all sales taxes or other taxes on orders shipped to you.
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How can I make changes to my account information?
The first time you buy something from bestforbabies.com, you will need to create an account with a username and password.
To manage your account information online, simply click the My Account link. You can change a billing address or shipping address, change your password or update your e-mail address on file.
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What if I can't remember my password?
No problem. Simply go to this page. Enter your e-mail address and click the Submit button.
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What should I do if I misplaced my gift card?
If you lost your gift card, please email info@bestforbabies.com or call us at 877-620-7958 or (513) 793-BABY. Provide us with your name, contact information and the name of the person who gave you the gift card. If the information you provide matches the information in our system we will send you the required validation code.
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Can you gift wrap my order?
Yes, and gift wrapping is complementary! We are currently working to integrate a gift wrapping option into our checkout process. For now, if you would like your purchase gift wrapped please contact us.
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What is your return policy?
We are proud to offer you the best products available, and hope you are completely satisfied with your purchase or gift from Best for Babies. If a product does not meet your expectations, we want to make it easy to get exactly what you want. Please see our Returns Policy for more details.
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What happens if my order was damaged during shipping?
We ensure that your order from Best for Babies is inspected and carefully packed before leaving our shipping center. However, it is still possible for packages to be damaged in shipping. If your order arrives damaged, we will either ship out a replacement or replace the damaged parts, at our expense.
Please inspect all packages for damage before signing the delivery confirmation. If damage is visible from the outside, reject the shipment (being sure the driver notes the damage) and contact us as soon as possible.
Be sure to inspect all items for concealed damage within seven business days, even if you do not plan on using them immediately. If you find that an item we sent is damaged, pleaseplease email info@bestforbabies.com or call us at 877-620-7958 or (513) 793-BABY. Do not send back any items prior to contacting us.
Damaged or broken items must be reported to Best for Babies within seven business days of the delivery date. Please do not discard the packing materials that the item arrived in, as they will expedite a damage claim.
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What if an item I received is incorrect or defective?
If an item we sent is incorrect or defective, please email
info@bestforbabies.com or call us at 877-620-7958 or (513) 793-BABY. Do not send back any items prior to contacting us.
After 30 days, please contact the manufacturer directly to report a defective product and obtain information about any warranty that may apply. Best for Babies cannot replace items that are defective after 30 days from receipt.
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Do you have a gift registry?
Our gift registry is coming soon! In the meantime, please use our wish list.
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Do you offer assembly service for larger items like furniture, strollers, and highchairs?
For customers ordering larger items in the Cincinnati area, local delivery and assembly services are available. Please email info@bestforbabies.com or call us at 877-620-7958 or (513) 793-BABY for more information.
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What is your privacy policy?
Your privacy is very important to us. Please see our Terms & Privacy page for more details.
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